Coronavirus update for staff

As part of PQSA's WHS obligations, we must provide and maintain a working environment that is safe and free of risks to health, so far as is reasonably practicable. Similarly, you must take reasonable care for your health and safety in the workplace and for the health and safety of others who may be affected by what you do or don't do.
If you are feeling unwell, you should stay home and away from the workplace. Please familiarise yourself with the Department of Health COVID-19 information as specific requirements are in place for people who have returned from a region that is at high or moderate risk for COVID-19, or think they may have been in close contact with a confirmed case of COVID-19.

You can find SA Health advice here. This page is updated regularly.

Our policy remains that we follow expert medical and health advice at all times and we support the COVID-19 vaccination rollout to all of our clients and workers, unless you are advised otherwise by a medical practitioner. You can contact us at any time if you have any questions regarding the current advice.


We are required to wear a mask when delivering supports to our clients – the mask can be either a disposable type or a reusable cloth mask.

You may already own masks – however, disposable masks will be available for collection from each of our six offices if you need them. If you cannot collect these, you can either purchase enough disposable masks for the next seven days OR buy up to two reusable cloth masks (generally $10-15 each) and claim the money back from us with a tax receipt.

Clients do not have to wear masks.


There are some exemptions but you must discuss this with the client’s service coordinator/your supervisor before determining an exemption applies.
These include:

  • Where we believe that wearing a mask will hinder the provision of our supports or compromise the client’s safety (e.g. behaviours of concern)
  • Where you have a medical condition that would preclude you from wearing a mask (we may ask for medical evidence)
  • Where the client has to be able to see your mouth for communication

As we instructed last year, you can remove your mask in situations where you are not directly in contact with the client, such as when a worker is on an overnight sleepover shift or in a different room performing domestic duties.

Checking In

QR code scanning must still be used in our offices and where located in supported independent living (24/7 support sites) and you must continue to follow good hand hygiene practices and not go to work if you are feeling unwell.


We strongly encourage you to receive a vaccination. If you are having trouble sourcing this, please let us know.

Should you believe you are at risk of having been exposed to COVID-19, please contact your supervisor immediately so we can support you in working through whether you will need to self-isolate, and what is required to enable your return to the workplace.