Client Rostering Officer

  • Enthusiastic team environment
  • Permanent position available
  • Phone based, customer service role

We are seeking to appoint a Client Rostering Officer (CRO) to join our expanding team in a permanent capacity.

Who We Are

PQSA and HomeCare+ are known for their specialised disability services which we deliver to our clients in the community. We empower people with a spinal cord injury and other disabilities to choose how they live their potential. PQSA is run by a team of passionate and dedicated staff and volunteers who work together to enable everyone to fully participate in the community. We operate six offices around South Australia and employ approximately 700 staff.

We are seeking a passionate individual who will:

  • Successfully maintain client rosters by processing information in relation to shift coverage in a prompt and efficient manner
  • Work weekends, morning and evening shifts across the hours of 6am to 10pm on a flexible roster
  • Perform efficiently in high pressured situations while being responsive to the needs of the clients
  • Display excellent negotiation, problem solving and decision-making skills

About The Role

  • Our CROs work across a seven (7) day roster and are responsible for the day-to-day rostering of our community-based Support Workers. We require applicants who are passionate and dedicated to the provision of a quality responsive customer focused service
  • Experience within a phone based, customer service environment would be considered a strong advantage. A Certificate III in Individual Support or equivalent will be highly regarded

What We Can Offer You

  • Competitive pay rates
  • A great team culture of support and collaboration to achieve great outcomes
  • You will be working in a rewarding role with incredible people in the Adelaide community and a fantastic team
  • Access to our fantastic not for profit salary packaging options: increase your take home pay by decreasing the amount of tax you pay
  • Flexible working arrangements such as working from home options, employee assistance program and a worker wellness program

You must hold a current drivers licence and be an Australian Citizen or hold a current work visa.

You will be required to have a DHS Working with Children Check and NDIS Worker Screening Check or be willing to obtain the appropriate Employment Screenings as stipulated by DHS/NDIS requirements.

PQSA and HomeCare+ is an inclusive, equal opportunity employer.

Apply now through Seek.

PQSA/HomeCare+ empowers and enables our clients to exercise choice and control, while ensuring appropriate safeguards are in place for workers to deliver high quality support in a safe environment.


Applications must be in PDF format.

Deadline: Close of business Tuesday 28 March 2023

More information

Enquiries in strictest confidence can be made to: